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WAAL 2008: Next generation virtual reference

Posted by Lisa Strand
Lisa Strand
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on Wednesday, April 16, 2008 in WLA Blog Archive
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Steve Frye, UW-Madison College LibraryMark Beatty, WiLSValerie Beech, Marquette UniversityJohn Jentz, Marquette UniversityIM/chat at UW-Madison, and future of virtual referenceSteve:UW-Madison started online reference in 2002 with Convey softwareNeeded to change software, and thought we'd look at new vendorsInstead, library powers that be asked us to look at virtual reference as a whole first2006 started with blended service (chat/IM)"Ask a Librarian" link ubiquitous throughout library webpagesDecided early on that service would be staffed at desks, with staff of various levelsNeeded to be stable, and simple - if needed more than 5 minutes of training, too muchVideo: watching collaboration on virtual ref between reference staffChoosing software - some useful websitesWill add Chat button within OPAC when "no results found"Discussion btw. Writing Center, IT, libraries, tutoring service re: creating virtual Information CommonsUsing Jing - free to download, screencasting for multi-step processes, free online hosting with URLs you can send patronTakes 7 steps to order...

WAAL 2008: Gary Price keynote

Posted by Lisa Strand
Lisa Strand
Lisa Strand has not set their biography yet
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on Wednesday, April 16, 2008 in WLA Blog Archive
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Gary Price Presentation: http://tinyurl.com/4xqhqnResourceShelf.comStarted this siteUpdated daily, even during his honeymoon!Calls himself an "intropreneur"It's one thing to have a website, and it's another thing to keep people coming to your websiteRSS isn't as widely-used as people think it is - many people don't know what it is or how to use itI send out a weekly email reminder - everyone still knows what it is25-50 names added to email list a week - up to 50,000 subscribers (?)Information overloadDocuticker.comStarted this site, maintained by Shirl KennedyReports from think tanks, government agencies, universities, etc.Also updated daily, with weekly e-mail remindersPeople tell me that the only reason they come is the teaser email message: "This is a little bit of what we've posted this week..."Both sites popular with journalistsComes down to using the right tool at the right time: online tools, books, licensed databasesMany people have no idea what the library of today or...