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April 23rd

8:00 AM - 5:00 PM
Registration and Internet Café

Conference Center Lobby


9:00 - 10:00 AM
3 Concurrent Sessions

Ballroom West

Training Students for a Blended Service Desk 

Jennie Callas, UW-Parkside

To many users, student workers are the face of the academic library. With a blended desk these students' duties are no longer limited to the traditionally rote tasks of Circulation. Whether a reference librarian joins them at the desk or not, these students must be able to handle common reference and technology questions on their own. Training students to answer some of these questions, yet know when to turn to a librarian for professional help, is difficult. Student workers are often eager to assist their fellow students, and their position in the library may lead to overconfidence in their research knowledge.

In 2014 the UW-Parkside Library implemented a continuous training program for the library's student workers. Students complete digital worksheets that test their knowledge of the library, encourage them to become more familiar with the library's resources, and prepare them for challenging questions from users. This presentation will describe the training, including sample worksheets, and attendees will have the chance to discuss the challenges they face and their own successful training programs.

Ballroom East

Telling Your Data Story with Tableau

Bronwen Masemann, UW-Madison
Katie Fox, UW-Madison
Brianna Marshall, UW-Madison

Academic librarians across all types and sizes of librarians are increasingly expected to collect and analyze data, and to use that data as the basis for communication with colleagues, administration and stakeholders. As assessment continues to play a key role in ensuring quality service and effective use of budget dollars, understanding and communicating about data will become essential for library operations and planning.

Using data visualization tools like Tableau Public, librarians can transform large and often overwhelming quantities of raw data into effective and intuitive visualizations. Visualizations tell stories about collection holdings, publication trends, service to patrons, and other topics.

For example, a data visualization may show:

-how user satisfaction with public services has changed since the implementation of new training procedures

-satisfaction with the library resources based on user groups, such as faculty, staff, and undergraduates

-what percentage of total publications from a school or department are in top tier journals

Data visualization is a valuable tool for identifying patterns not apparent in raw data, leading to more efficient assessment of trends and challenges. Data visualization can also enhance communication with non-specialists outside of the library setting, including administrators and other decision-makers. Best of all, data visualization using free tools such as Tableau Public is fun and easy to learn! This presentation and the associated materials will provide a step-by-step guide for librarians wishing to visualize an aspect of their library data.

Manitowoc Room

Windshield or the Bug: Take the Driver's Seat at Library Job Interviews
Troy Espe, UW-Stevens Point

Instead of feeling like roadkill at job interviews, hop in the CAR. CAR (Challenge — Action — Result) is an empowering technique for answering interview questions. CAR encourages job candidates to exude confidence, tell stories, and downplay weaknesses. Participants will practice answering real library interview questions during this interactive workshop.

10:00 - 10:30 AM

10:30 - 11:30 AM
3 Concurrent Sessions

Ballroom West

Flipping Out for Information Literacy
2015 WAAL Information Literacy Award Recipient

Amanda Howell, UW-Whitewater
Ellen Latorraca, UW-Whitewater
Diana Shull, UW-Whitewater
Martha Stephenson, UW-Whitewater

In this session, Reference and Instruction Librarians from the UW-Whitewater's Andersen Library will share information about the ongoing development of tutorial modules with built in assessments. The modules were designed with the goal of strengthening UW-Whitewater students' information literacy skills and facilitating a flipped classroom. Each module reflects the University's commitment to the Association of American Colleges and Universities' (AAC&U) Essential Learning Outcomes.

The modules were designed with feedback from faculty and staff across campus for students to experience outside of the classroom, thereby freeing up class time for interaction and hands-on activities. Two sets of tutorials were created, one with introductory information for lower-level students and one with more in-depth information for upper-level students. Modules with accompanying assessments include Basic Search Tips; Avoiding Plagiarism; Anatomy of a Scholarly Article; Where to Begin the Search: Selecting Discipline-appropriate Databases; Citation Managers: What They Are, Why Use Them, & How to Get Started with EndNote Online, and more. Types of assessment range from quizzes to interactive activities to discussion boards. Upper-level modules have already been integrated into a Research Apprenticeship course and a Communication Sciences and Disorders course using the D2L learning management system. The lower-level modules, which utilize CSCR software, will be available for Spring 2015 courses. The librarians will be sharing the process, successes and lessons learned so far.

Ballroom East

Nothing Gold Can Stay: Starting a Campus Dialogue About Open Access

David Mindel, UW-La Crosse
Heather Jett, UW-La Crosse
Jenifer Holman, UW-La Crosse

Open access continues to be an important topic in librarianship. Whether it is related to scholarly communication or academic research, the potential for open access continues to grow. However, as this movement evolves and expands, widespread adoption among institutions of higher education seems to lag behind. The UW-La Crosse is no exception. When UW-La Crosse librarians talk to faculty about open access (even something as specific as institutional deposits of postscript papers), we frequently hear that it's a great idea and a good thing to do, but somehow, as with eating right or exercising daily, we don't see a lot of action. Frustrated by our lack of progress on the UW-La Crosse campus, several librarians teamed up with the faculty senate's library committee to try to make change and promote action. This talk will explore the process that we used to begin a dialogue with faculty about open access, with open discussion on what worked and what failed, how we define open access on our campus, and what our next steps are.

Manitowoc Room

Home Grown: Assessment and Outreach Techniques Without Using LIBQUAL+

Eric Robinson, Mount Mary University
Dan Vinson, Mount Mary University

Librarians or library science students are rarely trained to market or conduct assessment. It's all learned on the job. LIBQUAL+ is the main library assessment tool, but what if it doesn't make sense for your library? And what do you do with all that  "big" data? At Mount Mary University, use statistics had long been kept, but not much else. For the first in a series of planned student surveys, Haggerty Library decided to focus on library spaces. What did students actually think about their recently renovated library? What did they like? What did they want to see? And once the results poured in, how and what would be communicated—and to whom?

From surveys and formats to flyers, social media, and conversations, learn how intertwined assessment and outreach are for today's academic libraries. And how vital.


11:45 AM - 12:45 PM
Luncheon Program with Barb & Ken Wardius


Wisconsin Lighthouses

This program highlights Wisconsin's historical nautical beacons. Comprised of stunning images in a combination of history, storytelling and music. Narrated live, specific lighthouses included are: Superior's Wisconsin Point, the Apostle Island's Sand Island and Michigan Island Lights, Cana Island in Door County, Rockwell Lighthouse on Lake Winnebago, Rawley Point near Two Rivers, Old Port Washington, Milwaukee North Point, Wind Point in Racine and Kenosha Southport, among others. Questions and answers and a book signing conclude the show.

This lighthouse program is perfect for anyone interested in lighthouses, maritime history or simple striking contemporary and historic photography.


1:00 - 2:00 PM
3 Concurrent Sessions

Ballroom West

Understanding Each Other's Perspectives: Librarianship and Instructional Design

Gretel Stock-Kupperman, Viterbo University
Cari Mathwig Ramseier, Viterbo University

Instructional designers in libraries? Or librarians working with instructional designers? How do the fields complement each other? What are some of the issues and challenges that librarians and instructional designers face when working with each other? This session intends to answer some of those questions and share the outcomes, considerations, and constraints of a joint department that includes instructional design and the Viterbo University Todd Wehr Memorial Library.

The presentation will explore the intersections and differences between librarianship and instructional design. The speakers will also discuss how this collaboration came about and the responsibilities it has included as part of the Viterbo's efforts to providing collaborative support for information and learning technologies. Participants will learn about the challenges, as well as what works, when pooling instructional design and library resources.

Ballroom East

Getting Into the Game: Using Digital Humanities for Interdisciplinary Collaboration

Heather Stecklein, UW-Stout

Students at the UW-Stout are participating in a campus-wide, interdisciplinary digital humanities project. In 2016, the campus will celebrate its 125th anniversary and the completion of renovation on a 100 year old classroom building--Harvey Hall. Students in the video game design program are using materials from the collections of the UW-Stout Library and Archives to design an interface that recreates the look and feel of the campus building throughout its 100 year lifespan. As viewers navigate the interactive game environment, they will be able to click on content that interprets the physical spaces of the building over time. For instance, when they are in the Library in 1920, they will and be able to select books from the collection as it existed during that era and read full-text versions of a sampling of items.

Classes from a variety of disciplines will be interpreting aspects of the building using their own applied skill sets, so the content in the interface will represent a broad range of topics and voices. To date, courses in English, Biology, International programs, Music, Theater, Art, and Apparel Design have participated in the project.

This presentation, conducted by UW-Stout Archivist and Area Research Center Director Heather Stecklein, will include a summary of the participating university classes and a demonstration of the completed video game interface.

Manitowoc Room

Help Tech Support Help You

Scott Prater, UW-Madison
Pete Boguszewski, UW-Madison

With the movement of more library services and tools to the cloud, tech support has also become more anonymous. How can you get the support you need, when you need it, in this environment?

Well-crafted questions help tremendously, as does following a few basic communication practices. In this session, tips and tricks will be shared to help technology problems get resolved more rapidly and cheerfully.

Topics we'll cover:

  • How not to submit a support request
  • What is a problem, anyways?
  • Do genies and magicians exist?
  • How to describe a problem
  • How to follow up on a problem report
  • Communicating with offsite tech support: how to ask faceless strangers for help

If there's time and interest, a short tech support exercise will be conducted with the audience. The presenters are two technologists on the other side of the desk, with over thirty years of academic library tech support experience between them.


2:30 - 4:00 PM
Poster Session Reception

Ballroom North and Normandy

Ribbons will be awarded for Best Content and Best Visual Display in both the professional and student categories.

Poster descriptions here.


4:00 - 5:00 PM
WAAL Business Meeting

Manitowoc Room

Open to all WAAL members. Come hear the latest news of the organization and give the WAAL board members your feedback.


5:30 - 7:00 PM
Evening Activity

Trip to Maritime Museum (Registration required)