2017 SSCS One-Day Conference
Thursday, May 25, 2017
The Fort Atkinson Club211 S. Water Street EastFort Atkinson, WI 53538
This year's conference theme is "SSCS: Libraries Fort-ify Communities".
Please contact one of the SSCS board members if you have any questions or concerns.
Registration is now OPEN...
- $ 60.00 Member rate
- $100.00 Non-Member rate
- $ 30.00 Student rate
Holiday Inn Express Hotel & Suites (rooms reserved for the evening of May 24)
1680 Madison Avenue
Fort Atkinson, WI 53538
Room Rate: $130 plus 10.5% tax
To book online: www.hiexpress.com/fortatkinsonwi
Look for "have a group code? below the dates and click
Your 3-letter code is: WLA
Below is the SSCS Conference Lineup
8:15-8:45 AM Registration & Light Breakfast
8:45-9:00 AM Conference Welcome
9:00-9:45 AM Keynote Address
From Potluck to Project: Cultivating Bite-Sized Community-Led Initiatives
Cindy Fesemeyer, Library Director at Columbus Public Library, WI
Participants will learn why it's necessary to create program based on what the community wants and needs. They'll get a couple tips on how to learn their community's aspirations. The story of Columbus's Root for Columbus ACTION Potlucks and share the nitty gritty details on how to make this a program that can serve their own communities.
9:55-10:40 AM Breakout Sessions 1
Customer Service: Attitude and Actions
Deb Kneser brings over 30 years of experience in the training field to each of her consulting engagements. She has developed and presented workshops on leadership, management, customer service, interpersonal communication, conflict management, emotional intelligence, strengths based leadership, and strategic planning. Skilled in adult learning, she facilitates lively discussion and learning activities to enhance participants’ professional and personal growth. Deb is an Independent Consultant contracted through Bridges Library System.
This interactive, 50 minute session will focus on 1) a personal reflection and assessment of our individual customer service attitudes, 2) how to overcome a challenging attitude, and how to 3) incorporate basic customer service skills into our daily work.
Library Displays & Boosting Circulation
Sara Krewal, Circulation Staff at Matheson Memorial Library in Elkhorn, WI
Library Displays make an overall impact to circulation numbers and some of the first impressions patron's make of your library. Displays provide patron's with what they are looking for as they come into the library and also helping with last minute unexpected check-outs. This session will cover how to plan displays, creating different display areas within a library, and how to put them all together. Along with pictures of displays that were made at the Matheson Memorial Library, different ideas will be presented on how circulation can be increased, such as staff recommendation areas and how to work with your library's friends group in achieving some these goals.
10:50-11:35 AM Breakout Sessions 2
Everyone Does Security
Michelle Dennis, Access Services Dept. Head at Hedberg Public Library in Janesville, WI
Resolving difficult situations is an ongoing challenge. Is the situation in front of you one that you can resolve with your customer service skills? What more do you need to know? Based on black belt and Verbal Judo and formed by years of front line experience.
What is WiLS?
Bruce Smith and Melissa McLimans from WiLS - Community Liaison/Service
WiLS is non-profit membership organization that facilitates collaborative projects and services to save our members time and money and to advance library service, primarily in the state of Wisconsin. Most of our members are libraries, but we also work with cultural institutions, government agencies, and other non-profits to develop partnerships and projects and we think of ourselves as support services for libraries of all types. In this session, learn about how WiLS’ areas of service, including Cooperative Purchasing, Events and Education, Consortial Management, and Consulting support the libraries of Wisconsin. Come with your questions, we’ll leave plenty of time for an informal discussion.
11:35 AM-1:00 PM Lunch -- There will be a few different lunchtime activities offered.
1:00-1:45 PM Breakout Sessions 3
Building Trust/Create an Unstoppable Team
Kati Golden, Head of Access Services and Education Librarian at UW-Eau Claire, WI
Leadership isn't always what you know, but how you successfully communicate with and advocate for your employees. The presenter, a reference librarian who was appointed Head of Access Services (Circulation, Interlibrary Loan/Universal Borrowing, Stacks Maintenance and Student Equipment Checkout) in 2011, will share how communication, humility, participation, advocacy and trust helped lessen employee skepticism, allowing for realignment of services and priorities, all while building a strong team.
Building Relationships: A Recipe for Success
Alli Chase - Library Director at the Alice Baker Memorial Library in Eagle, WI
Alli feels it is most helpful to take away some ideas that can be used at a conference or come away inspired. Alli will share how she goes about doing programming. Where do the ideas come from? How far out does she plan? What about the cost? What about marketing? Why is it important to offer adult programs? What types of programs has she had? How does she find partners?, etc.
1:45-2:00 PM Afternoon Break
2:00-3:00 PM Breakout Sessions 4
History of Fort Atkinson
Merrilee Lee, Museum Director at the Hoard Historical Museum in Fort Atkinson
An overview of the history of Fort Atkinson from the earliest inhabitants to the modern era. The history of Fort Atkinson mirrors the history of other communities.
Tina Aldrich, Instructor and Professional Trainer at Blackhawk Technical College in Janesville, WI
Emotional Intelligence, also called EQ, is the ability to recognize and manage emotions and relationships. It is a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are. When you look at the truly extraordinary leaders that inspire and make a difference, you will see that they often do this by connecting with people at a personal and emotional level. What differentiates them is not their IQ but their EQ. Join us for this interactive workshop to gain that EQ edge. The ultimate goal and reward of developing training and continuing education opportunities for the SCLS is a confident and well trained staff that can provide the best customer experience to library patrons.
3:00-3:15 PM Closing Remarks & Door Prizes
3:30 PM Post-Conference Activity
Dwight Foster Public Library Tour
Tour Fort Atkinson’s Dwight Foster Public Library. Meet in the library lobby.