SSCS One Day Conference 2016

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SSCS Logo2016 SSCS One-Day Conference: Surround Yourself with Great Libraries

Thursday, May 26, 2016
8:15 AM-4:15 PM
University of Wisconsin–La Crosse Centennial Hall



The cost of the conference is $60 for WLA members, $96 for non-members, and $30 for students. In addition to full access to all conference sessions, registration includes a continental breakfast, lunch and an afternoon snack.

Location & Accommodations

UW-La Crosse is located at 1725 State Street in La Crosse, WI. It is recommended that attendees purchase parking passes in advance for $5. To purchase a parking pass, go to the UW-La Crosse Parkmobile website and select "Wisconsin Library Association Support Staff and Circulation Services Conference at University of Wisconsin-La Crosse." The permit is valid for all lots; lot C10 is the nearest to Centennial Hall.

Discounted rooms for the conference are available at the Holiday Inn in downtown La Crosse. Reservations may be made by calling the hotel at 608-784-4444 or 1-800-HOLIDAY, or by going to and using the group code WLA. Rooms with one king bed or two queen beds are available for $82 per night. Hotel parking is $5 per night. Please book rooms by Monday, April 30 to ensure availability.

If you plan on arriving in La Crosse Wednesday night and are looking for something to do, please check out the Marsh/Hixon Forest nature trails and the La Crosse Public Library’s Main Street Meander Tour. Enjoy the natural and architectural beauty of La Crosse, WI!

Conference at a Glance

Registration begins at 8:15 AM. Welcome remarks begin at 8:45 AM.

Keynote, 9:00 AM

Great Teams Make Great Libraries: The Why and How of Building Strong Teams
Gretel Stock-Kupperman, Director of Library, Instructional Design, and Academic Affairs Initiatives at Viterbo University

Breakout Sessions 1, 9:55-10:40 AM

An Ounce of Prevention
Shari Carlson, Hokah Public Library

Librarians work with a wide variety of personalities in the library setting, whether it be those of patrons or staff.  Learning how to appropriately engage with individuals and recognize early warning signs of anxiety and possible conflict will help to maintain a peaceful, enjoyable, and safe library environment. The presenter will help library staff to identify ways to proactively create a relaxing environment, as well as how to recognize high risk areas and behaviors within the library environment. The participants will learn how to diffuse possible stressful encounters with people across ages and ability levels early on before those situations would escalate into a crisis.

Improv for Improvement: Enhance Your Work Performance through the Practice of Improvisation
Jill Markgraf, UW-Eau Claire McIntyre Library

In challenging times, we need strategies for infusing our lives and work with positivity. The practice of improv promotes a "yes" mindset, builds confidence, encourages unconventional thinking, strengthens teams and develops problem-solving skills. In this session, everyone plays. If the thought of doing improv is discomforting or even terrifying, fear not! The improv philosophy is one of support, spontaneity and suspension of judgment.

Breakout Sessions 2, 10:50-11:35 AM

The All-Generations Library
Rachel Monaco-Wilcox, Elder Law Attorney and Assistant Professor of Justice, Mount Mary University

How do our graying demographics change the use and purpose of libraries?  How can libraries best serve and be served by older adults, and how can that create vibrant community? Learn about myths and misconceptions about aging, how to make accessible spaces for intergenerational learning, how to benefit from the potential of older adults as volunteers and patrons, and how to deal with conflict effectively when it arises.

Local History Programming and Partnerships
Barry McKnight, La Crosse Public Library

The varied programs of the La Crosse Public Library’s Archives Department such as the Dark La Crosse program (which focuses on the city’s colorful and macabre past) and the Footsteps of La Crosse (consisting of walking tours focusing on the city’s most historic and architecturally significant buildings) and others provide an example of both programming for libraries and community collaboration. By coming together with local community theatres, local businesses, historical societies, high school or college art departments, and individuals, libraries can also deliver a growing and evolving program that creates ties to their larger communities and reach new audiences.

Breakout Sessions 3, 1:00-1:45 PM

Checking Out Koha: Experimenting with an Open Source ILS
Josh Hertel, UW-La Crosse & Maria Hertel, La Crosse Public Library

Are you interested in organizing a collection of materials, but don’t know where to begin? Have you ever been asked to help catalog a unique collection from scratch? Although many library management software systems exist, they can be costly and complicated to set up. One option is the open source ILS Koha, which is freely available. In this session we will share a method for installing Koha on any operating system (Windows, Mac, Linux) and highlight a few features that can get you started.

The Right to Rehabilitation: How Prison Libraries Serve the Community
Teresa Wetzel, Columbia Correctional Institution & Sara Gilles, Wisconsin Secure Program Facility

Prison librarians work to serve a population who, while having lost many rights, still has the right to read, study, and the ability to work towards rehabilitation. This presentation will be made by librarians working for the Wisconsin Department of Corrections who will address some of the challenges of prison librarianship and how they can be overcome.

Breakout Sessions 4, 1:55-2:40 PM

Postcard Publication Mania: Employing Library Resources to Publish
Laura Godden & Paul Beck, Murphy Library Special Collections and Area Research Center, UW-La Crosse

Murphy Library archivists Laura Godden and Paul Beck share their experience utilizing an existing library collection for publication. Published by Arcadia Press in 2015, their book, *La Crosse,* presents over two hundred historical postcard images from the holdings of Murphy Library’s Special Collections. The book tells the story of turn of the twentieth century La Crosse using a familiar medium popular with ordinary citizens of both the past and today. Producing a renewed social history of the city exposed the library’s postcard collection to a greater audience and led to numerous campus and community speaking engagements. This work has increased community interest and support for the library and its Special Collections

Keeping Everyone on the Same Page: Developing Training and Continuing Education for a Multi-library System
Heidi Oliversen, Circulation Services Consultant at the South Central Library System (SCLS), and Margie Navarre Saaf, Borrower Services Manager at Madison Public Library

An overview of how the multiple training and continuing education opportunities developed by the South Central Library System have assisted their 55 member libraries in maintaining the highest level of training on circulation, cataloging, acquisitions, serials and general library system policies. Training opportunities that will be highlighted include a certification program where staff can attend in-person and webinar trainings to become “certified” in a specific module, such as circulation, and be the resource and trainer for other staff at their library.  Other training includes user groups where staff from multiple libraries can interact with each other and the SCLS staff, as well as continuing education programs that are developed in response to member library requests. SCLS also provides online tutorials and online training manuals that are regularly updated as policies and procedures change. Committees comprised of library staff regularly meet to discuss these policies and procedures and provide input on training needs. The ultimate goal and reward of developing training and continuing education opportunities for the South Central Library System is a confident and well trained staff that can provide the best customer experience to library patrons.

Session 5, 3:00-3:45 PM

What if Authors Challenged Themselves by Asking the Question, "WHAT IF...?"
Sean McDevitt, author

Sean McDevitt is a self-published author, award winning actor, and videographer. Sean has written Call me Ismay, Yesterday’s River, The Velvet Sofa, and Wizard Murders. Sean’s Amazon’s author page can be found here.

Closing Remarks and Door Prizes, 3:45-4:15 PM

Additional Information

Please contact SSCS Chair Nicole Ashman with any questions.

Thank you to UW-Milwaukee School of Information Studies, one of this year's wonderful sponsors.


SSCS One Day Conference 2015

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2015 SSCS One-Day Conference: Your Gateway to Library Success

Thursday, May 28
8:30 AM - 4:00 PM
Beloit Public Library


The cost of the conference is $60 for WLA members, $70 for non-members, and $30 for students. In addition to full access to all conference sessions, registration includes a continental breakfast, lunch and an afternoon snack. 


Discounted rooms for the conference are available at the Ironworks Hotel, 500 Pleasant Street, Beloit, which is conveniently located near the Beloit Public Library. Rates are $99/night for a traditional room (two queen beds); $119/night for a Heritage Suite (king bed with queen-size sofa sleeper); $139 for the Legacy Suite (king bed with queen-size sofa sleeper). Reservations can be made by calling 608.362.5500 and mentioning the WLA SSCS Conference.

Conference Overview

Registration begins at 8:30 AM

Keynote, 9:00 AM

This Is Why I Library
Ben Miller, Sauk City Public Library Director/Assistant Director of the Resources for Libraries and Lifelong Learning Division of the Department of Public Instruction

Life in the library is hectic. We're asked to provide more services with less money, we deal with cranky patrons, and we give directions to the bathroom 67 times a day. So, why do we do it and how can we do it better?"

Breakout Sessions 1, 9:45-10:25 AM

Beyond Bookmarks: Spreading Goodwill @ the Circ Desk
Michael J. DeVries II, Beloit Public Library

This presentation will look at spreading goodwill to patrons at the Circulation Desk of any library – something more than just bookmarks. We will look at contests, raffles, daily/monthly celebrations (Movember), book displays, “act now” items and various other things that Circulation librarians can do to make their patrons a wee bit happier, even when having to pay fines! We will also work to include a bit about Social Media and the Circ Desk.

3 Common Mistakes ILL Staff Should Avoid with Special Libraries
Nell Fleming, Wisconsin School for the Deaf

Mistakes are easy to make when jobs are procedural and training is sparse. The small error of missing a checkbox in WISCAT can upset the results list dramatically for patrons who might wish to borrow materials only located at the school for the Deaf or Blind. Libraries using WORLDCAT may be unaware of the simple steps in obtaining WISCAT resources. And last, but not least, common practices and overworked and underpaid working conditions can create barriers to learning all the tricks of the trade. Nell will present tips on how to obtain library materials from special libraries, including the statewide resource library at the school for the Deaf with a few clicks and the occasional email.

Breakout Sessions 2, 10:30-11:15 AM

Blogging for Your Library
Megan Kloeckner, Eager Free Public Library

Learn how to create a blog for your library!  We will take a look at different websites you can use to create a blog and look at all that goes in to creating one entry.

Mission Possible: Dealing with Difficult Customers (PDF)
Randa Noble

Randa will discuss the importance of positive first impressions, good listening skills, and other requirements for dealing with difficult customers.

Lunch and Activities, 11:30 AM-12:45 PM

Interesting and entertaining activities are planned for the lunch period. Do the Riverwalk, enjoy a storytime for adults, learn about and share apps, tour the library and more.

Breakout Sessions 3, 12:45-1:25 PM

Putting the Fun in Fines!
Terry Ehle, Lester Public Library

To fine or not to fine?  That is the question!  Join Terry as she shares several simple and easy ways to turn fines into marketing gems.  Black Friday Sales, Scratch Cards, Fables for Fines and more!  Your patrons will be begging to pay off their fines!

Not Who but How: Creating a Solution Centered Team
Michelle Petersen, Plainfield Public Library District

Michelle Petersen will share a new way to look at how you handle internal issues at your library. So often we attend customer service programs that focus only on our external patrons and skim over our internal patrons, our fellow co-workers and departments. This presentation focuses on internal patron service. Sharing some tips and ideas to help your library get inspired and encourage all staff to focus on the "how" rather than the "who" of any issue.

Breakout Sessions 4, 1:30-2:15 PM

In the Know: Keeping Abreast of What is Happening at Your Library and Reaching out to Your Customers
Martha Gammons and Steve Platteter, Arrowhead Library System

Martha and Steve will talk about the ALS “Hold It” campaign as an example of how to use promotional tools to reach out to your customers. All library staff should be a part of the public outreach equation. Being “in the know” regarding library programs and services that are currently being promoted by your library and then communicating it to customers you serve is a responsibility we all share. Samples of tools and procedures that can help staff stay “in the know” will be discussed. Martha and Steve will also touch on how increased automation affects our ability to connect with our customers.

Help! My Patrons Want Auto Repair Information!
Mary Buelow, Hedberg Public Library

ARRC: Topics available for each vehicle
ARRC: Car systems directory 

It’s hard to answer questions on a subject you know nothing about, and for many library employees auto repair is a complete mystery. Mary has 25 years of experience helping professional and backyard mechanics find critical information for fixing vehicles, even though she never learned how to change the oil or adjust a timing belt herself.

Learn how to use Badgerlink’s Auto Repair Reference Center and other sources of auto repair information. Find out what questions to ask so you can help patrons search effectively (even when you have no idea what they are talking about). Discover which types of repair questions are surprisingly easy to answer, and which require specialized sources. Soon you will be able to impress your local mechanics with your information skills and computer savvy!

Breakout Sessions 5, 2:30-3:15 PM

Reaching Out to Diverse Communities
René Bue, Hedberg Public Library

You know that your community has diversity. You would like to reach out to invite them into your library. However, you don't know where to begin. In this session, you will learn how to take those first steps towards building relationships with members of your diverse community.

Zen and the Art of Computer Maintenance
Amber McCrea, Edgerton Public Library

Ah computers...can't live with them, can't live without them. On any given day at least one computer seems to crave additional love and attention by throwing a temper tantrum. Learn basic troubleshooting strategies to help your day and those of your patron run smoother.

Closing Remarks and Door Prizes, 3:15-4:00 PM


Beloit Public Library is located at 605 Eclipse Boulevard in Beloit, WI. There is ample free parking. Free WiFi is available, and attendees are encouraged to bring a laptop or tablet.

If staying at the hotel the night before the conference: Join a mini-pub crawl, screen a great film at BIFF Year Round or dine at one of the excellent local eateries.

Find more things to do and see after the conference at Visit Beloit.

SSCS One-Day Conference 2013

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Thank you to everyone who attended the 2013 SSCS One-Day Conference. We hope you enjoyed it! 

SSCS One-Day Conference: Supporting Our Libraries and Our Communities
Wednesday, May 29, 2013

SSCS 2013 Conference

La Crosse Public Library
800 Main Street, La Crosse, WI 54601

The 2013 WLA Support Staff and Circulation Services One-Day Professional Development Conference had the theme "Supporting Our Libraries and Our Communities" and was held Wednesday, May 29 at the La Crosse Public Library.

Conference at a Glance

Keynote: Expecting more: Emerging Role of Libraries in the Kindle World
Kelly Krieg-Sigman, La Crosse Public Library

During Kelly Krieg-Sigman’s address , she asked attendees to brainstorm ideas for library best practices. She provided posters with service categories and attendees wrote in their own ideas. The results of the brainstorming exercise are reproduced here.

Breakout session 1A: Safety in the Workplace
Officer Kurt Weaver, La Crosse Police Department

Breakout session 1B: Who Do You Trust? Consumer Health Information on the Internet - Slides
Mary Jo Boland, Patient Education Librarian at Gundersen Health System

Breakout session 2A: Interlibrary Loan… Seriously?
Christine Barth and Vickie Long, Resources for Libraries and Lifelong Learning

Breakout session 2B: Free, Fast, Fun Digital Collections
John Sarnowski, ResCarta Foundation

Breakout session 3A: Oh, No! A Genealogy Question
Megan Isely, La Crosse Public Library

Breakout session 3B: Service with a Smile: It’s Not a Myth
Michelle Dennis, Hedberg Public Library

Breakout session 4A: Building Literacy Skills by Creating Books
Bev Schumacher, Learning Props

Breakout session 4B: Building Confidence in Reader’s Advisory
Lois Gilbert, La Crosse Public Library

*** Each attendee will receive one raffle ticket for the door prizes. Attendees can earn an additional raffle tickets for each nonperishable food item they donate. All donations will go to the La Crosse food pantry.

SSCS One-Day Conference 2014

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2014 SSCS One-Day Conference: "Supporting Excellence in Service"
Wednesday, May 28
9:00 a.m. - 5:00 p.m.
UW-Eau Claire Davies Center2014 SSCS Conference Logo


The cost of the conference is $60 for WLA members, $70 for non-members, and $30 for students. In addition to full access to all conference sessions, registration includes a morning coffee break, lunch, and an afternoon snack.

Location and Accommodations

Discounted rooms for the conference are available at the Clarion Hotel in Eau Claire, which is conveniently located near UW-Eau Claire campus. Rates are $70/night for single rooms and $79/night for double, triple or quad rooms. Reservations can be made by calling (715) 835-2211 and mentioning the WLA SSCS Conference.

Conference at a Glance

Registration begins at 9 a.m.

Keynote, 9:30 a.m.

Remaining Relevant: Telling the Library Story (PDF)
Plumer Lovelace, WLA Executive Director

The art of storytelling is woven into the fabric of our lives, but somehow the story of libraries in Wisconsin is not always heard by those who have the greatest impact on our future. The need to remain relevant is critical to the growth and longevity of libraries in Wisconsin. Why are we the “best kept secret” and what are the lessons to be learned from other organizations?

Breakout Sessions 1, 10:45-11:35 a.m.

Q.R. Crazy!
Vince Mussehl and Kati Tvaruzka, UW-Eau Claire McIntyre Library
Presentation Slides

Student technology checkout is a hit! Materials such as laptop computers, iPads, cameras and camcorders, phone chargers, headphones, study rooms and more are becoming more in demand; finding a way to provide great service and adequate support can be challenging. As a means to combat these issues, QR codes have been implemented for use at UW-Eau Claire's McIntyre Library. Once scanned, these QR codes can assist student patrons with various technology questions, FAQs, policies, and even technical support. See how one library has used this technology as a means to improve service to student patrons and how QR codes can be beneficial in other areas of your library.

Creating a Culture of Yes
Heather Jett, UW-La Crosse Murphy Library

The 21st century library opens doors to information and resources. We strive to be the “yes” people—yes, we can get it for you; yes, we can provide that service; yes, we can offer this space. Although libraries are clearly no longer the 19th century “guardians” of information, we must maintain our resources through policy and practice so that they can be used by the broadest constituency. That maintenance sometimes requires that we say no. It is possible, however, to say no while still saying yes, and libraries can build good will with our constituencies through the “positive no” while leading the larger library community toward a “culture of yes” through both written and applied policy and practice. Learn how to increase good will in your library using written and applied policies and practices to eliminate both real and perceived barriers to the access and sharing of information resources and services.

Breakout Sessions 2, 1:00-1:50 p.m.

Building Staff Morale and Creating a Positive Workplace
Kati Tvaruzka and Eric Jennings, UW-Eau Claire McIntyre Library
Presentation Slides

Libraries often have arbitrary divisions among staff members – librarians vs. paraprofessionals, technical services vs. public services, staff vs. students, etc. McIntyre Library has broken down many of these divisions through a variety of internal and external activities; some officially work-related and others just for fun and recreation. This session will showcase some of the activities and projects done at McIntyre Library and discuss the positive outcomes these have had on library employees.

CPR for Books: Finding a New Life for Discarded Books
Chris Raulusonis, La Crosse Public Library

Do you feel that it is such a waste to get rid of books that have been discarded and no one wants? Are you really into recycling? Do you like to find new uses for items that are just sitting on the shelf? Whether you consider yourself a craft person or not, join Chris in making 3 very easy projects from discarded books. All supplies will be provided… just bring your willingness to have fun making new treasures and share your ideas with others.

Breakout Sessions 3, 1:55-2:45 p.m.

Expect the Best, Prepare for the Worst (PDF)
Michelle Dennis and Jill Osmond-Groell, Hedberg Public Library

Inspired by last year's training by the La Crosse Police Department and Public Library, Michelle and Jill did an Active Shooter Training in their library. If library literature is to be believed, Hedberg Public Library is one of the first in the country to present such a training and to have a Response Plan in place. Jill and Michelle will talk through their planning process, discuss their rationale, share how the training went and offer ideas for improvements and follow up.

The Seed Library: Service by Growing
Kelly Becker and Cindy Mischnick, La Crosse Public Library

Find out how the La Crosse Public Library started a revolution by bringing the concept of a "Seed Library" to Wisconsin. Learn how the LPL Seed Library started and how connecting with other local initiatives provided a springboard for a number community partnerships.

Breakout Session 4, 3:00-3:50 p.m.

Serving Diverse Communities @ Your Library (PDF)
René Bue, Hedberg Public Library

Serving diverse populations can be a challenge.  Learn how staff at your library can take some small steps toward making a big difference in the quality of customer service when working with people from different backgrounds.

All of This and Robins Too!
Steve Betchkal, author

Why on earth would anyone want to write and self-publish a book on where to find birds in Wisconsin? Too much free time? (nope...) Nothing better to do? (uh-uh). Only book of its kind? (kind of...) Wisconsin is a great place and a great place to find birds.  Author Steve Betchkal knows that because he's crisscrossed all 72 birdy counties. And now he has a book to prove it.

An optional tour of the McIntryre Library will be held 4:30-5:00 p.m.

2014 SSCS Conference logo designed by Britta Jepsen, student at UW-Eau Claire.



SSCS One-Day Conference 2013 Brainstorming

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During Kelly Krieg-Sigman’s keynote address at the 2013 SSCS One-Day Conference, she asked attendees to brainstorm ideas for library best practices. She provided posters with categories from the article “Great Libraries” by Mary Rzepczynski in Public Libraries, 51(5), and attendees wrote in their own ideas. The results of the brainstorming exercise are reproduced here.

  • Boost local retail and public markets
    • Receipt for fines paid that serves as a public pool pass
    • Mobile book drop at Saturday farmers market
    • Business of the month display
    • Farmers market at library
    • Donated book and DVD on sale
  • Build capacity for local business
    • Create job center for job searching and posting
    • Provide more info to homeless and where they can stay
    • Emergency assistance programs
    • Partially fund weekly transportation from local senior center to library
  • Feature multiple attractions and destinations
    • Craft table in juvenile department
    • Displays that promote people – crafts – history – rather than library events – promote library events elsewhere!
    • Partner programs at local churches, Boys and Girls Club, schools, senior centers, pool, trailer parks, parks
    • Worm race – children’s area
    • MuVChat with movie nights
    • Mini golf through the stacks for summer reading program kickoffs
    • Quilt display
    • Photography
    • Recipe exchange
    • Temporary collection displays (on a counter or bookcase, etc.)
    • Host sustainability program with seed and plant exchange
    • Summer reading program
    • Bike giveaway
  • Make the surrounding area come alive
    • Plant a cutting flower garden to provide fresh flowers on the counter
    • Roof top garden, reading area
    • Picnic/reading area in space behind library
    • Sidewalk art day
    • Commission a fountain
    • Outside water fountain with wireless access
    • Sidewalk chalk art
  • Offer broad mix of community services
    • Become center for sustainable/local/organic initiatives
    • Board games for collection and game night
    • Beginners quilting club
    • English as 2nd language
    • Minecraft program
    • Service animal training program
    • Writing class
    • Teen art contest (themed)
    • Free iPad/Kindle classes
    • Garden club
    • Free computer class
    • Chess club
    • Photography exhibit of local gardens – patrons provide pictures
    • Seed and plant exchanges in spring
    • Homebound delivery services
    • Music lessons – or a staff member who plays – either teach or offer music
    • Lego club
    • Stuff animal sleepover
    • Read to Rover
  • Foster communication
    • Logo design contest
    • Online book discussion groups
    • Online “suggestion box”
    • White boards with discussion questions for patrons to answer
    • Friends annual silent themed basket auction
  • Showcase history and information
    • Semi-annual public scan of photos
    • Encourage oral history project
    • History room
    • Ho-Chunk book for sale
    • Local history museum places displays in library and presents programs
    • Public programs on services
    • Online access to all
  • Become public gathering places
    • Annual Bookin’ It run – fundraiser and community activity
    • Quilting group
    • 1/2 day school programs
    • Free piano concerts to the public
    • Printer ink recycling drop off
    • “Awards” for certain books (most circulated, most liked, etc.)
    • Farmers market is next to water fountain/library
    • Sponsor film festival, kite festival, any festival!
    • “TV” nights – change specific programs periodically
    • Reel to Real screening with PBS
  • Offer easy access
    • Credit card payments at circulation desk
    • Highlight your easy access (i.e., Sunday hours – people are frequently surprised that we’re open on Sundays)
    • Library to go
    • Provide wheelchair and rolling walker
    • Motorized scooter
  • Provide a variety of amenities
    • Laser tag in the stacks
    • Homework help
    • Computer classes (basic – how do you use a mouse?)
    • In house use of Kindles/iPads
    • Study group location
  • Change with the calendar
    • Live music – seasonal and holiday
    • Color displays
    • Butterfest parade
    • Free bin of scarves, mittens, hats
    • Give-aways of packets of hot chocolate or tea or coffee
    • Finals scream led by library
    • End of quarter/semester “party” for high schoolers
  • Catalyze community revitalization
    • Volunteers tend flower gardens and community garden
    • Inviting outdoor reading/performance spaces
    • Neighborhood cleanup projects
    • Outdoor plays, books readings, poetry recitals
    • Library sign on main highway
    • Up to date landscaping
  • Design to support function
    • “Business” copy area
    • Add coffee (cart or bistro)
    • Student collaborative areas
    • Place where patrons who know each other can talk without disturbing those who want quiet
    • “You are here” signs like at the mall
    • Virtual maps online and on screen at the library
    • Move large print closer to front door