SSCS One Day Conference 2015

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2015 SSCS One-Day Conference: Your Gateway to Library Success

Thursday, May 28
8:30 AM - 4:00 PM
Beloit Public Library


The cost of the conference is $60 for WLA members, $70 for non-members, and $30 for students. In addition to full access to all conference sessions, registration includes a continental breakfast, lunch and an afternoon snack. 


Discounted rooms for the conference are available at the Ironworks Hotel, 500 Pleasant Street, Beloit, which is conveniently located near the Beloit Public Library. Rates are $99/night for a traditional room (two queen beds); $119/night for a Heritage Suite (king bed with queen-size sofa sleeper); $139 for the Legacy Suite (king bed with queen-size sofa sleeper). Reservations can be made by calling 608.362.5500 and mentioning the WLA SSCS Conference.

Conference Overview

Registration begins at 8:30 AM

Keynote, 9:00 AM

This Is Why I Library
Ben Miller, Sauk City Public Library Director/Assistant Director of the Resources for Libraries and Lifelong Learning Division of the Department of Public Instruction

Life in the library is hectic. We're asked to provide more services with less money, we deal with cranky patrons, and we give directions to the bathroom 67 times a day. So, why do we do it and how can we do it better?"

Breakout Sessions 1, 9:45-10:25 AM

Beyond Bookmarks: Spreading Goodwill @ the Circ Desk
Michael J. DeVries II, Beloit Public Library

This presentation will look at spreading goodwill to patrons at the Circulation Desk of any library – something more than just bookmarks. We will look at contests, raffles, daily/monthly celebrations (Movember), book displays, “act now” items and various other things that Circulation librarians can do to make their patrons a wee bit happier, even when having to pay fines! We will also work to include a bit about Social Media and the Circ Desk.

3 Common Mistakes ILL Staff Should Avoid with Special Libraries
Nell Fleming, Wisconsin School for the Deaf

Mistakes are easy to make when jobs are procedural and training is sparse. The small error of missing a checkbox in WISCAT can upset the results list dramatically for patrons who might wish to borrow materials only located at the school for the Deaf or Blind. Libraries using WORLDCAT may be unaware of the simple steps in obtaining WISCAT resources. And last, but not least, common practices and overworked and underpaid working conditions can create barriers to learning all the tricks of the trade. Nell will present tips on how to obtain library materials from special libraries, including the statewide resource library at the school for the Deaf with a few clicks and the occasional email.

Breakout Sessions 2, 10:30-11:15 AM

Blogging for Your Library
Megan Kloeckner, Eager Free Public Library

Learn how to create a blog for your library!  We will take a look at different websites you can use to create a blog and look at all that goes in to creating one entry.

Mission Possible: Dealing with Difficult Customers (PDF)
Randa Noble

Randa will discuss the importance of positive first impressions, good listening skills, and other requirements for dealing with difficult customers.

Lunch and Activities, 11:30 AM-12:45 PM

Interesting and entertaining activities are planned for the lunch period. Do the Riverwalk, enjoy a storytime for adults, learn about and share apps, tour the library and more.

Breakout Sessions 3, 12:45-1:25 PM

Putting the Fun in Fines!
Terry Ehle, Lester Public Library

To fine or not to fine?  That is the question!  Join Terry as she shares several simple and easy ways to turn fines into marketing gems.  Black Friday Sales, Scratch Cards, Fables for Fines and more!  Your patrons will be begging to pay off their fines!

Not Who but How: Creating a Solution Centered Team
Michelle Petersen, Plainfield Public Library District

Michelle Petersen will share a new way to look at how you handle internal issues at your library. So often we attend customer service programs that focus only on our external patrons and skim over our internal patrons, our fellow co-workers and departments. This presentation focuses on internal patron service. Sharing some tips and ideas to help your library get inspired and encourage all staff to focus on the "how" rather than the "who" of any issue.

Breakout Sessions 4, 1:30-2:15 PM

In the Know: Keeping Abreast of What is Happening at Your Library and Reaching out to Your Customers
Martha Gammons and Steve Platteter, Arrowhead Library System

Martha and Steve will talk about the ALS “Hold It” campaign as an example of how to use promotional tools to reach out to your customers. All library staff should be a part of the public outreach equation. Being “in the know” regarding library programs and services that are currently being promoted by your library and then communicating it to customers you serve is a responsibility we all share. Samples of tools and procedures that can help staff stay “in the know” will be discussed. Martha and Steve will also touch on how increased automation affects our ability to connect with our customers.

Help! My Patrons Want Auto Repair Information!
Mary Buelow, Hedberg Public Library

ARRC: Topics available for each vehicle
ARRC: Car systems directory 

It’s hard to answer questions on a subject you know nothing about, and for many library employees auto repair is a complete mystery. Mary has 25 years of experience helping professional and backyard mechanics find critical information for fixing vehicles, even though she never learned how to change the oil or adjust a timing belt herself.

Learn how to use Badgerlink’s Auto Repair Reference Center and other sources of auto repair information. Find out what questions to ask so you can help patrons search effectively (even when you have no idea what they are talking about). Discover which types of repair questions are surprisingly easy to answer, and which require specialized sources. Soon you will be able to impress your local mechanics with your information skills and computer savvy!

Breakout Sessions 5, 2:30-3:15 PM

Reaching Out to Diverse Communities
René Bue, Hedberg Public Library

You know that your community has diversity. You would like to reach out to invite them into your library. However, you don't know where to begin. In this session, you will learn how to take those first steps towards building relationships with members of your diverse community.

Zen and the Art of Computer Maintenance
Amber McCrea, Edgerton Public Library

Ah computers...can't live with them, can't live without them. On any given day at least one computer seems to crave additional love and attention by throwing a temper tantrum. Learn basic troubleshooting strategies to help your day and those of your patron run smoother.

Closing Remarks and Door Prizes, 3:15-4:00 PM


Beloit Public Library is located at 605 Eclipse Boulevard in Beloit, WI. There is ample free parking. Free WiFi is available, and attendees are encouraged to bring a laptop or tablet.

If staying at the hotel the night before the conference: Join a mini-pub crawl, screen a great film at BIFF Year Round or dine at one of the excellent local eateries.

Find more things to do and see after the conference at Visit Beloit.