SSCS One-Day Conference 2014

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2014 SSCS One-Day Conference: "Supporting Excellence in Service"
Wednesday, May 28
9:00 a.m. - 5:00 p.m.
UW-Eau Claire Davies Center2014 SSCS Conference Logo


The cost of the conference is $60 for WLA members, $70 for non-members, and $30 for students. In addition to full access to all conference sessions, registration includes a morning coffee break, lunch, and an afternoon snack.

Location and Accommodations

Discounted rooms for the conference are available at the Clarion Hotel in Eau Claire, which is conveniently located near UW-Eau Claire campus. Rates are $70/night for single rooms and $79/night for double, triple or quad rooms. Reservations can be made by calling (715) 835-2211 and mentioning the WLA SSCS Conference.

Conference at a Glance

Registration begins at 9 a.m.

Keynote, 9:30 a.m.

Remaining Relevant: Telling the Library Story (PDF)
Plumer Lovelace, WLA Executive Director

The art of storytelling is woven into the fabric of our lives, but somehow the story of libraries in Wisconsin is not always heard by those who have the greatest impact on our future. The need to remain relevant is critical to the growth and longevity of libraries in Wisconsin. Why are we the “best kept secret” and what are the lessons to be learned from other organizations?

Breakout Sessions 1, 10:45-11:35 a.m.

Q.R. Crazy!
Vince Mussehl and Kati Tvaruzka, UW-Eau Claire McIntyre Library
Presentation Slides

Student technology checkout is a hit! Materials such as laptop computers, iPads, cameras and camcorders, phone chargers, headphones, study rooms and more are becoming more in demand; finding a way to provide great service and adequate support can be challenging. As a means to combat these issues, QR codes have been implemented for use at UW-Eau Claire's McIntyre Library. Once scanned, these QR codes can assist student patrons with various technology questions, FAQs, policies, and even technical support. See how one library has used this technology as a means to improve service to student patrons and how QR codes can be beneficial in other areas of your library.

Creating a Culture of Yes
Heather Jett, UW-La Crosse Murphy Library

The 21st century library opens doors to information and resources. We strive to be the “yes” people—yes, we can get it for you; yes, we can provide that service; yes, we can offer this space. Although libraries are clearly no longer the 19th century “guardians” of information, we must maintain our resources through policy and practice so that they can be used by the broadest constituency. That maintenance sometimes requires that we say no. It is possible, however, to say no while still saying yes, and libraries can build good will with our constituencies through the “positive no” while leading the larger library community toward a “culture of yes” through both written and applied policy and practice. Learn how to increase good will in your library using written and applied policies and practices to eliminate both real and perceived barriers to the access and sharing of information resources and services.

Breakout Sessions 2, 1:00-1:50 p.m.

Building Staff Morale and Creating a Positive Workplace
Kati Tvaruzka and Eric Jennings, UW-Eau Claire McIntyre Library
Presentation Slides

Libraries often have arbitrary divisions among staff members – librarians vs. paraprofessionals, technical services vs. public services, staff vs. students, etc. McIntyre Library has broken down many of these divisions through a variety of internal and external activities; some officially work-related and others just for fun and recreation. This session will showcase some of the activities and projects done at McIntyre Library and discuss the positive outcomes these have had on library employees.

CPR for Books: Finding a New Life for Discarded Books
Chris Raulusonis, La Crosse Public Library

Do you feel that it is such a waste to get rid of books that have been discarded and no one wants? Are you really into recycling? Do you like to find new uses for items that are just sitting on the shelf? Whether you consider yourself a craft person or not, join Chris in making 3 very easy projects from discarded books. All supplies will be provided… just bring your willingness to have fun making new treasures and share your ideas with others.

Breakout Sessions 3, 1:55-2:45 p.m.

Expect the Best, Prepare for the Worst (PDF)
Michelle Dennis and Jill Osmond-Groell, Hedberg Public Library

Inspired by last year's training by the La Crosse Police Department and Public Library, Michelle and Jill did an Active Shooter Training in their library. If library literature is to be believed, Hedberg Public Library is one of the first in the country to present such a training and to have a Response Plan in place. Jill and Michelle will talk through their planning process, discuss their rationale, share how the training went and offer ideas for improvements and follow up.

The Seed Library: Service by Growing
Kelly Becker and Cindy Mischnick, La Crosse Public Library

Find out how the La Crosse Public Library started a revolution by bringing the concept of a "Seed Library" to Wisconsin. Learn how the LPL Seed Library started and how connecting with other local initiatives provided a springboard for a number community partnerships.

Breakout Session 4, 3:00-3:50 p.m.

Serving Diverse Communities @ Your Library (PDF)
René Bue, Hedberg Public Library

Serving diverse populations can be a challenge.  Learn how staff at your library can take some small steps toward making a big difference in the quality of customer service when working with people from different backgrounds.

All of This and Robins Too!
Steve Betchkal, author

Why on earth would anyone want to write and self-publish a book on where to find birds in Wisconsin? Too much free time? (nope...) Nothing better to do? (uh-uh). Only book of its kind? (kind of...) Wisconsin is a great place and a great place to find birds.  Author Steve Betchkal knows that because he's crisscrossed all 72 birdy counties. And now he has a book to prove it.

An optional tour of the McIntryre Library will be held 4:30-5:00 p.m.

2014 SSCS Conference logo designed by Britta Jepsen, student at UW-Eau Claire.