Friday 11/7

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Friday, November 7, 2008

7:00 a.m. - 11:00 a.m.

♦ Registration

   Madison Marriott West Convention Center Lobby


7:00 a.m. - 9:00 a.m.

♦ Continental Breakfast

   Madison Marriott West Hotel Atrium


7:30 a.m. - 8:30 a.m.


♦ Unit Business Meetings

   Media and Technical Services Section

   Salon G

   Reference and Adult Services Section


   Technical Services Section

   La Crosse


8:30 a.m. - 11:30 a.m.


♦ Internet Café

   Green Bay



8:45 a.m. - 10:00 a.m.

♦ The Courage to be Culturally Competent: Overview

   Salon C

Don Coleman, Clinical Assistant Professor, UW-Madison

Don Coleman will offer an overview of the topic “The Courage to Be Culturally Competent.” Cultural Competence is a set of congruent practice skills, attitudes, policies and structures which come together in a system, agency or among professionals and enable that system, agency, or those professionals to work effectively in cross-cultural situations. The need for cultural competence is intuitively recognized, but this can prove challenging as it becomes “one’s professional methodology.”  Change is the watchword.

♦ Cut to the Chase: Evaluating Services and Programs Using the Critical Incident Technique

   Salon H


FridayNovember72008Marie L. Radford, Associate Professor, Rutgers University School of Communication, Information, and Library Studies


Bored or dissatisfied with standard user surveys?  Want to discover what is most valued in library service or programs?  Need data to inform anticipated changes?  This program introduces the Critical Incident Technique (CIT), an exciting qualitative approach that answers questions like “What do users like most about our programs and services?”  Learn when and how to use the CIT for quality assessment.

Following her program, Marie Radford will autograph her books:

• Web Research:  Selecting, Evaluating and Citing

• Virtual Reference Services:  From Competencies to Assessment


♦ Dynamic Teen Departments
   Salon F

Jill Lininger, librarian, Racine Public Library; Barbara Huntington, Public Library Youth Services and Special Services Consultant, Division for Libraries, Technology and Community Learning, DPI

Come along on a virtual tour of the coolest youth spaces in Wisconsin libraries! Jill Lininger and

Barb Huntington, with help from the staff of some of the featured libraries, will describe some of the interesting teen areas, shelving and display choices, and unique and creative reading nooks in Wisconsin libraries.  Small, medium and large libraries will be featured because great libraries come in all sizes.

♦ Open Source OPAC: An Alternative Solution

   Ballroom E

Brian Simons, Director, Verona Public Library; Jim Novy, Systems Services Technician, Lakeshores Library System

Are you tired of not getting what you want out of your vendor-based OPAC? There is another option that you can customize. Explore how this open source product could revolutionize patron services and the relationship libraries have with vendors.


♦ Perspectives on the Library Past


Christine Pawley, Professor, UW-Madison SLIS; Greg Downey, Associate Professor, UW-Madison SLIS; Ethelene Whitmire, Associate Professor, UW-Madison SLIS; Louise Robbins,
Professor, UW-Madison SLIS

UW-Madison SLIS historians will present three very different views of our past: Christine Pawley will talk about “Spreading Small Libraries: The Wisconsin Free Library Commission”; Greg Downey will discuss the 1960s "library of the future" World's Fair exhibitions; and Ethelene Whitmire will share her biographical work on Regina Andrews, the first African-American branch chief of the New York Public Library and an important figure in the Harlem Renaissance. Louise Robbins, author of The Dismissal of Miss Ruth Brown, will moderate the presentation.

♦ Policies for Effective Management of Employees and Benefits

   Salon B

FridayNovember72008Marion Smith, Director of Labor Research, Michael Best & Friedrich

This program will address: 1) What areas should an effective policy manual cover? 2) Current challenges and developments that mandate policy updates, and 3) Examples of how effective policies can assist the Library in dealing with difficult employee issues.


♦ Support Learning in Virtual Worlds

   Salon G

Moderator:  Ulrike Dieterle, Distance & Outreach Coordinator, Ebling Library, UW-Madison; Debra Duncan, Librarian, Polk Library, UW-Oshkosh; Catherine Stephens, Information Processing Consultant, CIMC, UW-Madison School of Education; Susan Haydock, Gifted Coordinator and Curriculum Specialist, Random Lake School District

This program is a panel presentation demonstrating how librarians, educators and instructional technology staff are supporting learning and research in virtual worlds.  Each panelist will present unique work and experiences with online learning environments, providing learning spaces, reference, conducting research and development in virtual worlds.  Presentations will include School of Education support for teaching and learning in Second Life, including participation on design teams to develop Critique_IT™ at UW-Madison; a librarian building objects in Second Life to support a campus nursing education initiative at UW-Oshkosh; a demonstration of how educators in Random Lake are using the virtual space of River City to teach 7th grade science.


10:15 a.m. - 11:30 a.m.

♦ Book Cart Drill Team Competition – Sponsored by DEMCO



Librarians have many talents, and this year’s Book Cart Drill Team competition is the perfect opportunity to highlight a unique set of skills. Come and join the fun!


♦ OverDrive Update & User Group

   Ballroom E

Nancy Fletcher, Special Needs/PR, Waukesha County Federated Library System; Steve Heser, Library Systems Administrator, Milwaukee County Federated Library System; Mary Knapp, Librarian, Madison Public Library; Carol Kuntzelman, Librarian, Hedberg Public Library, Janesville

OverDrive is the product used by all Wisconsin public libraries for downloadable audiobooks, music, videos, and more. Come to this session to hear what's new with Overdrive in Wisconsin, to learn about how titles are selected, and to hear best practices for using the service, including promotion, troubleshooting, and more.


♦ Reflections on Intellectual Freedom: From the Local to the Global Community

   Ballroom D

FridayNovember72008Dr. Toni Samek, Professor, School of Library and Information Studies, University of Alberta

Dr. Toni Samek, the recipient of the recent 2007 Library Journal teaching award, will speak on intellectual freedom issues, ranging from the local, grass-roots community-based challenges to large scale concerns facing the global community. Samek will reflect on her experiences chairing the Canadian Library Association’s Intellectual Freedom Committee, while sharing examples of the fragility of intellectual freedom. Her talk will be a rallying call for all LIS professionals and workers to return to, and embrace, the fundamental principles of intellectual freedom.

Following her program, Dr. Samek will autograph her book, Intellectual Freedom and Social Responsibility in American Librarianship, 1967-1974

♦ The Role of Library Staff and the Profession in Addressing Diversity: Issues and Concerns
   Salon F


Ronald G. Edwards, Director of Library Services, Western Technical College, La Crosse

Since 2000 some important changes have occurred concerning the recruitment and retention of minorities. Although the work force has experienced some positive results, the library profession is still being challenged by the issue of creating a more diverse population of librarians. Besides focusing on the search process and related issues, Edwards will examine inherent obstacles that exist in the workplace and offer suggestions to correct the problems regarding the lack of diversity in the profession.

♦ Serving Patron's Information Needs 24/7 - the Role of Virtual Reference

   Salon G

Martha Farley Berninger, Librarian Supervisor, Reference and Loan Library; Mark Beatty, Trainer & QuestionPoint Support, WiLS

Virtual reference is an increasingly important part of the information services offered to patrons of all ages. Public, academic and special libraries are using a variety of tools to make reference service available. This program will examine the range of services being offered, the staffing and training considerations around virtual reference, and the benefits and challenges of virtual reference.



11:45 a.m. - 2:00 p.m.


♦ President’s Luncheon: A Funny Thing Happened on the Way to the Library


FridayNovember72008gene 000

Unshelved Creators Bill Barnes & Gene Ambaum


If you work in libraries you know that sometimes you have to laugh or else you'll cry. In this 50-minute talk the creators of Unshelved will deliver the laughs as they take you on a tour of the world's only library comic strip. The staff and patrons of the Mallville Public Library are supposed to be fictional, but they are instantly recognizable, providing a unique opportunity to gently laugh at yourself and the people you work with. Bill and Gene will deconstruct some of their greatest hits, and tell the true library stories that inspired them. Gene talks about what it's like to transfer his daily life as a real-life librarian to paper, the events that become strips more or less unchanged, the ones that get altered and why, and the ones he has to leave out.

Following their program, Bill and Gene will autograph Unshelved materials.